Refund can be initiated by a User, using the Feedback link on QURI KEY App or by writing to [email protected] or by calling the customer care number, if the User is unsatisfied with the responses received against a Listing posted using the Moneyback Package provided by the Company.

For all services bought, 50% of the order amount would be towards the activation/administration fees & the rest 50% would be refunded on pro-rata basis, considering the usages of the services. Customer agrees that the refund process would take at least 30 business days after the complete documentation has been received by the Finance team for processing such refund.

For claiming any Refund, there should be atleast one property posted using the package.

User shall be first offered an extension of duration for the Listing that was posted using Refund Package for Free, to evaluate the responses again.

If the user is still not satisfied with the responses offered after the duration is extended, Refund shall be initiated by the Company.

Refund can be initiated within the lifetime of the listing (i.e. 60 days from date of posting).

Refund can only be initiated against the same Order ID & Customer Name as mentioned during Order Booking.

Order Booking should be in the Client’s name as the refund will be processed in the same name.

For orders that were paid through online payment modes, the refunds will be processed after deduction of charges incurred by the Payment Gateway.

Refunds will be processed within 30 business days from receipt & acceptance of all relevant documents.